Amazon’s 2024 recruitment drive offers opportunities for freshers in Hyderabad and Maharashtra as SPS Associates and CAP Team Managers. As an SPS Associate, you’ll play a crucial role in providing operational support to Amazon’s business partners, ensuring customer satisfaction through effective issue resolution and process improvements. For CAP Team Managers, the role focuses on leading and developing teams, driving process enhancements, and maintaining high standards of customer service. If you’re ready to contribute to Amazon’s dynamic environment and make an impact, apply now for a rewarding career with one of the world’s largest e-commerce companies.
Amazon Recruitment Drive 2024 Freshers Job Details:
| Job Positions | SPS Associate & CAP Team Manager |
| Educations | Bachelor’s degree, MBA or equivalent degree |
| Experience Level | Freshers |
| Job Locations | Hyderabad & Maharashtra |
| Work mode | Hybrid |
| Pay Scale | Best In Industry |
Job Description For SPS Associate:
- The Seller Support Associate serves as the main point of contact between Amazon and our business partners.
- Responsibilities include delivering prompt and precise operational assistance to Merchants utilizing the Amazon platform.
- The ideal candidate plays a pivotal role in enhancing the customer experience on Amazon, prioritizing a demonstrated commitment to customer satisfaction.
- As a Seller Support Associate, tasks encompass resolving persistent system issues, suggesting process enhancements, creating internal documentation, and fostering a collaborative team atmosphere, all while meeting service level agreements for phone and email inquiries.
- Work from Home- work-arrangement
Primary duties and tasks:
- Address Seller Inquiries via Phone, Chat, and Email
- Manage inquiries from sellers worldwide according to their time zones
- Adhere to provided guidelines for optimal seller interaction
Daily Responsibilities:
- Verify functionality of tools and resources prior to engaging with inquiries
- Adhere to guidelines when addressing seller questions
- Identify and escalate issues using established protocols
We are open to hiring candidates to work out of one of the following locations:
- Virtual Location – Telangana State
Minimum Requirements:
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Desirable Qualifications: Speak, write, and read fluently in English
Job Description For CAP Team Manager:
Important Note: Open only for External Women Candidates
- If you possess an unwavering commitment to fostering process enhancement and inspiring a team of highly motivated, customer-centric associates and team leads, coupled with a knack for analyzing systemic issues and implementing solutions to complex problems, then we have the perfect career opportunity for you!
- As a Team Manager at our Amazon Development Center, you will establish the vision, direction, and culture of your teams.
- This entails managing individual and team performance expectations and goals, with a singular focus on enhancing customer satisfaction.
- You will identify broader customer-impacting issues and devise solutions to drive quality and productivity, all while achieving desired service levels in real time.
Supervisory Skills:
- Guiding and developing a team of 20-30 associates; responsible for the overall performance management, coordination and evaluation of the team.
- Passionately participate in and drive the continuous improvement culture through ‘kaizen’ and lean projects. Identifying and eliminating barriers to accuracy, productivity, and quality.
- Carrying out supervisory responsibilities in accordance with Amazon’s policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning and assigning work; rewarding and reviewing employee performance; and effective conflict resolution.
- Mentoring and act as a resource to new managers and expedite their learning curve also devise action plan to develop and groom associates into future CS Managers.
- Communicating policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.
- Develop and Achieve performance goals and targets in line with the network wide vision and goals
Business/Operations Management:
- Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate.
- Assist in developing and implementing training programs to improve the quality and productivity of the team
- Drive process improvements to enhance the operational efficiency of the site. Understanding and effectively utilizing resources provided by internal systems, departments, policies, and procedures.
- Developing and achieving performance goals and targets in line with the network wide vision and goals.
- Focus on management of SLA, quality and customer experience
- Trouble shooter in case of issues relating to process affecting the SLAs
We are open to hiring candidates to work out of one of the following locations:
- Virtual Location – Maharashtra
Minimum Qualifications:
- Proven track record in building, developing, and managing teams
- Aptitude for addressing business needs and resolving customer concerns
- Proficiency in navigating complex and uncertain situations
- Strong organizational skills for managing priorities and schedules
- Ability to make informed administrative decisions
- Experience in generating and analyzing reports
- Dedication to providing exceptional customer experiences, with the ability to remain composed under pressure
Desired Qualifications:
- Bachelor’s degree, MBA, or equivalent from a reputable institution
- Proficiency in Project Management and familiarity with Six Sigma/Lean Processes preferred
- Previous experience in customer service is advantageous
- Advanced computer proficiency across multiple programs is highly valued
- Availability for 24/7/365 coverage, including weekends and non-standard work hours
- Openness to working across various sub-processes within CAP teams, including Virtual Customer Service (Work from Home)
Applications guidelines:
- Eligible applicants are open online Application Link given bellow.
- Application link will open on new tab on your browser.
- Read carefully all the above job outline and double click to apply online.
- Enter your academic qualifications, career journey and other mandatory details.
- Upload your valuable Curriculum Vitae.
- Check the details before submitting.
- If your application moves forward to the shortlisting phase, you can expect to receive further instructions either by email or through a phone call.
- Details about the interview, including the venue, will be conveyed exclusively through email.
Please click on the link below to begin your application process
We appreciate your interest in Amazon. May your application shine as gloriously as your talent. For further information about job opportunities for freshers/experienced candidates, we encourage you to bookmark our website freshersjobhunters.com