Join Cognizant for roles such as Process Executive – Data, Process Executive – Voice, Process Specialist – Data, or Trainee – Junior Data Analyst for Freshers. Don’t miss out on this exciting opportunity; apply now!
Cognizant Drive 2024 Freshers Job Details:
| Job Positions | Process Executive – Data, Process Executive – Voice, Process Specialist – Data, Trainee – Junior Data Analyst |
| Educations | Any graduate |
| Experience | Freshers |
| Job Locations | Chennai, Hyderabad, and Pune |
| Job Type | Full time |
| Pay Scale | Best In Industry |
About Cognizant:
- Cognizant (Nasdaq-100: CTSH) is a premier global professional services firm, dedicated to empowering organizations through technological modernization, process reimagining, and transformative experiences. This ensures they remain at the forefront in a rapidly evolving landscape
Position: Process Executive – Voice
Qualification: Any graduate (excluding BE/BTech/MCA)
Location: Hyderabad
Role and Duty:
- Connect with customers via chat support, meanwhile effectively communicate product/service information, and troubleshoot issues within agreed timeframes.
- Simultaneously, manage stock keeping units in ERP, ensuring adherence to process SLAs, and ensuring security practices, while also coordinating with vendors for IT equipment issues.
- Next, process transactions, ensuring accurate documentation, alongside performing data cleansing, and meticulously recording production statistics.
- Furthermore, update CRM, continuously stay informed on process changes, regularly provide reports, striving to ensure customer satisfaction, and skillfully handle initial assessments of IT service issues.
Required Skills: Proficient in English, with strong customer service, content strategy, and online/digital marketing skills.
Position: Trainee – Junior Data Analyst
Qualification: Graduate/Post Graduate/Doctorate degree in life sciences, pharmacy, medical sciences, or registered nurse.
Location: Pune
Responsibilities:
- Efficiently perform data entry of information from source documents into clinical/safety databases.
- Additionally, conduct coding activities including importing uncoded terms, exporting coded medical terms, managing queries, and upversioning dictionaries.
- Manage first-level processing of transactions, escalating complex issues to supervisors when necessary.
- Maintain strict adherence to quality standards, ensuring targets are met within specified turnaround times, and complying meticulously with industry regulations.
- Enhance understanding of document templates, SOPs, and related terminologies to support effective knowledge management.
Essential Skills: Proficiency in Generative AI and experience in PV (Pharmacovigilance) case processing.
Position: Process Specialist – Data
Qualification: Any graduate (excluding BE/BTech/MCA) with at least 2 years of experience, or fresher with relevant experience for Telstra.
Location: Chennai
Responsibilities:
- Interact with customers to meet process deliverables and resolve escalation calls.
- Moreover, communicate effectively on products/services and troubleshoot issues within agreed timeframes.
- Additionally, support team leaders in daily operations and floor management.
- Furthermore, ensure adherence to process SLAs, productivity, and quality targets.
- Subsequently, manage work orders, perform quality checks, and handle low-priority tasks.
- Consequently, conduct audits for process compliance and drive operational reviews.
- In addition, provide accurate information and research customer queries.
- Simultaneously, handle inbound/outbound calls, transfer calls as needed, and manage emergency lines.
- Similarly, maintain shareholder accounts, handle inquiries, and escalate issues promptly for CPU.
- Lastly, align individual goals with team objectives, deliver process training, and mentor team members.
Must Have Skills: eCommerce expertise.
Good To Have Skills: Assortment Management and planning.
Position: Process Executive – Data
Qualification: Any graduate (excluding BE/BTech/MCA) is eligible for both CPU and Telstra roles. Specifically for CPU, candidates must have a bachelor’s degree or equivalent experience with at least 2 years of relevant work. Conversely, for Telstra positions, fresh graduates or those with less than 6 months of relevant experience are encouraged to apply.
Location: Chennai
Responsibilities:
Business/Customer:
- Engage with customers through various channels, including chat support.
- Effectively convey product/service information and troubleshoot issues within agreed timeframes.
- Additionally, create, verify, and upload stock keeping units into the ERP.
- Ensure strict adherence to process SLAs, productivity, and quality targets.
- Furthermore, coordinate with vendors to resolve events and manage their lifecycle.
- Simultaneously, manage incident tickets/work orders, conduct data cleansing, and maintain accurate documentation.
- Record production statistics and maintain event logs in service management tools.
- In addition, track and document transactions in CRM/application according to guidelines.
- Regularly provide timely updates and reports through email/chat/data validation and analysis.
- Maintain high customer satisfaction scores and achieve first call resolution consistently.
- Support clients in submitting events and orders, adeptly handling customer complaints and service requests.
For CPU:
- Adhere to daily schedule for inbound calls, ensuring prompt and professional client responses.
- Additionally, follow account verification procedures and call handling requirements.
- Resolve client inquiries regarding account details, portfolio performance, and transaction requests.
- Maintain knowledge of stock transfer products, services, and relevant systems.
- Furthermore, adhere to CPU policies and procedures, escalate issues when necessary, and maintain client feedback communication.
- Continuously, update skills through extensive training in financial markets and instruments.
People:
- Record attendance and timesheet data; furthermore, participate in knowledge sharing sessions and complete mandatory training.
- Align individual goals with team objectives; additionally, actively contribute to organizational activities and support team cohesion.
- Participate in peer reviews; consequently, provide feedback for process improvements.
Must Have Skills: Proficiency in Excel Macros.
Cognizant Application Guidelines:
- Eligible applicants can access the online Application Link provided below.
- Upon clicking the link, the application will open in a new tab on your browser.
- Please carefully review the job outline above before proceeding to apply online.
- Enter your academic qualifications, career journey, and other mandatory details as required.
- Upload your valuable Curriculum Vitae (CV).
- Ensure to review all details carefully before submitting your application.
- If your application progresses to the shortlisting phase, further instructions will be communicated either by email or via phone.
- Details regarding the interview, including the venue, will be exclusively conveyed through email
Please click on the link below to begin your application process
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